Refund Policy
At shop.connectstutii.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand the conditions for returns and refunds.
Returns
We accept return requests within 7 days of delivery. To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in the same condition that you received it.
- The item must be in the original packaging with all tags and accessories included.
- Proof of purchase or order confirmation must be provided.
Items that are damaged due to misuse, improper handling, or normal wear and tear will not be eligible for return.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods
- Personal care items
- Customized or personalized products
- Gift cards or downloadable digital products
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your refund is approved:
- The refund will be processed to your original payment method.
- Please allow 5–10 business days for the amount to reflect in your account depending on your payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company as it may take some time before your refund is officially posted.
- Contact your bank for processing time updates.
If you have completed these steps and still have not received your refund, please contact our support team.
Exchange Policy
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team with your order details.
Return Shipping
Customers are responsible for return shipping costs unless the product received was incorrect or damaged.
Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us: