Return Policy
At shop.connectstutii.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return if the following conditions are met:
- The item was purchased from shop.connectstutii.com.
- The return request is made within 7 days of delivery.
- The product is unused, undamaged, and in its original packaging.
- All original tags, labels, and accessories are included.
Products that show signs of use, damage, or missing parts may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Items without original packaging
- Clearance or final sale items
- Personalized or customized products
- Hygiene-sensitive items (if applicable)
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with the following:
- Order number
- Photos of the product
- Photos of the packaging
Our team will review the request and arrange a replacement or refund if applicable.
Return Process
To initiate a return:
- Email our support team with your order details.
- Wait for return approval from our team.
- Pack the product securely in its original packaging.
- Ship the product to the address provided by our support team.
Returns sent without approval may not be accepted.
Refund Policy
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days.
- The refund will be credited to the original payment method used during purchase.
Shipping charges (if any) are non-refundable unless the return is due to an error from our side.
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us: